Customer Satisfaction Survey

Customer Satisfaction Survey

Your trip *

Thank you for giving us the opportunity to serve you better. We appreciate your involvement and want to make sure that we meet your expectations. Please note from 1 to 10 the following points. (1 = Very dissatisfied / disappointed) and (10 = Very satisfied / delighted).The survey is anonymous. It lasts about 10 minutes.

Questionnaire

TICKET OFFICE :


The ticket office man was welcoming

12345678910

The ticket office man was presentable (shaven face -correct dress)

12345678910

The ticket office man serves quickly

12345678910

There is no queue of people waiting front of ticket office

12345678910

WELCOME AND INFORMATION SERVICE :


The station staff is welcoming and helpful

12345678910

The Information about train times/platforms is available

12345678910

The Displays in the stations is available

12345678910

The announcements is available

12345678910

FREQUENCY AND TRAIN SCHEDULES :


The number of trains is sufficient

12345678910

The Train Schedules are adequate

12345678910

Punctuality/reliability (i.e. the train arriving/departing on time)

12345678910

ORIENTATION :


The station signage is good

12345678910

CLEANLINESS AND TRAVELING CONDITIONS :


The seats are in good condition

12345678910

There are enough curtains

12345678910

The curtains are in good condition

12345678910

Windows are in good condition

12345678910

TRAIN DOORS :


Automatic closing is functional

12345678910

Door closing warning is functional

12345678910

TRAIN STAFF :


A ticket inspector has a good appearance (shaved beard, uniform)

12345678910

A ticket inspector had good behavior

12345678910

SECURITY :


I feel in security on board

12345678910

I feel in security in the station

12345678910

CUSTOMER ASSISTANCE :


At the SNCFT, I am well advised

12345678910

At the SNCFT, I am well oriented

12345678910

At the SNCFT, I find several ways by which I can make my complaints

12345678910

At the SNCFT, My complaints find a follow-up

12345678910


          
CAPTCHA image

Search Your Itinerary

Start :

Arrival :

Travel Date :

Travel Time :

Hour
minutes

Schedules of trains in real time

Type train :

Timetable :

Starts     Arrivals

From :