Customer Satisfaction Survey
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Customer Satisfaction Survey

Your trip *

Thank you for giving us the opportunity to serve you better. We appreciate your involvement and want to make sure that we meet your expectations. Please note from 1 to 10 the following points. (1 = Very dissatisfied / disappointed) and (10 = Very satisfied / delighted).The survey is anonymous. It lasts about 10 minutes.

Questionnaire

TICKET OFFICE :


The ticket office man was welcoming

12345678910

The ticket office man was presentable (shaven face -correct dress)

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The ticket office man serves quickly

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There is no queue of people waiting front of ticket office

12345678910

WELCOME AND INFORMATION SERVICE :


The station staff is welcoming and helpful

12345678910

The Information about train times/platforms is available

12345678910

The Displays in the stations is available

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The announcements is available

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FREQUENCY AND TRAIN SCHEDULES :


The number of trains is sufficient

12345678910

The Train Schedules are adequate

12345678910

Punctuality/reliability (i.e. the train arriving/departing on time)

12345678910

ORIENTATION :


The station signage is good

12345678910

CLEANLINESS AND TRAVELING CONDITIONS :


The seats are in good condition

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There are enough curtains

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The curtains are in good condition

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Windows are in good condition

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TRAIN DOORS :


Automatic closing is functional

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Door closing warning is functional

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TRAIN STAFF :


A ticket inspector has a good appearance (shaved beard, uniform)

12345678910

A ticket inspector had good behavior

12345678910

SECURITY :


I feel in security on board

12345678910

I feel in security in the station

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CUSTOMER ASSISTANCE :


At the SNCFT, I am well advised

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At the SNCFT, I am well oriented

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At the SNCFT, I find several ways by which I can make my complaints

12345678910

At the SNCFT, My complaints find a follow-up

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