Terms of sale on line

Terms of sale on line

ONLINE TICKET

  • Online purchasing is possible ten days before the departure date, and at least four hours before the departure time of the train selected.
  • Online Purchasing is possible on all network trains (omnibus trains, omnibus air-conditioned trains, direct air-conditioned trains and express), 2nd class, 1st class, comfort class and express.
  • After validation of the online purchase, the ticket cannot be refunded.
  • You can withdraw your ticket from the railway station counter 5 minutes before the train departure, and by presenting the counter staff :
    • The discharge of online payment; the acquittal number of the bank or post office.
    • The unique identifier; the alphanumeric number.
  • The withdrawal of tickets is done at the following stations: Tunis, Sousse, Sfax, Gabes, Gafsa, Beja, Jendouba, Bizerte and Gaâfour. For other intermediate stations tickets withdrawal is done on trains.
  • The acquisition of subscriptions and commercial cards online is possible, but their withdrawal is done at the counters of the preselected railway stations and with the presentation of the followings:
    • The availability of space on the new train chosen.
    • The new schedule is included in the same day of travel shown on the original ticket.
    • The payment of an additional admission fee at the railway station counter for the new schedule.
  • You can extend your journey on the same train, provided:
    • The train gets there.
    • The payment of an additional fee corresponding to the prolongation of the trip.
  • The « round trip » ticket is not exchangeable or refundable.
  • The online purchase of the round trip ticket is only possible in full price.
  • The admission ticket is not exchangeable or refundable.

TERMS OF ONLINE SALES OF SUBSCRIPTIONS AND COMMERCIAL CARDS

  • The acquisition of subscriptions and commercial cards online is possible, but their withdrawal is done at the counters of the preselected railway stations and with the presentation of the followings:
    • Ordinary subscription :
      • Completed form
      • Online payment discharge
      • 1 photo identification
    • Apprentice subscription :
      • Copy of the training contract
      • Online payment discharge
      • 2 photo identification
    • School subscription :
      • Completed form and endorsed by the educational establishment
      • Online payment discharge
      • 2 photo identification
      • Photocopy of the National Identity Card

IMPORTANT : THE PRICE OF THE ONLINE PURCHASE OF ORDINARY SUBSCRIPTIONS, SCHOOL AND APPRENTICES DOES NOT INCLUDE THE AMOUNT OF CARDS CONFECTION THAT IS PAYABLE AT THE RAILWAYS STATION COUNTERS.

  • Youth card :
    • Online payment discharge
    • 1 photo identification
    • National Identity Card or student card
  • Fidelity card :
    • Online payment discharge
    • 1 photo identification
  • Blue card :
    • Online payment discharge
    • National Identity Card for national clients / passport for foreign clients
    • 1 photo identification for Tunisians

Withdrawal of subscriptions and commercial cards

The withdrawal is done at the counters of the station you have chosen during the execution of the operation:

The counter agent delivers your travel document while stating its date of validity in accordance with the relevant regulation against the initialling of a delivery receipt.

Online payment

Online payment can be made with bank cards or different cards of the Tunisian Post Office (E-dinar, E-dinar UNIVERSAL, Dinar Post, VISA Electron).

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