Frequently Asked Questions (FAQ)
Find here the answers to the most frequently asked questions about our services. If you cannot find your answer, you can contact us via our Contact page.
Where can I get information about station services (shops, parking, etc.)?
You can ask at the information offices in Tunis Ville and Sousse stations, or the station managers in other stations.
How can I travel with confidence?
Whatever your train, make sure you have a valid ticket that meets the required conditions for your journey (date, destination, etc.).
You must keep your ticket in good condition until you leave the station. In stations as well as on trains, SNCFT staff may check the validity of your ticket at any time.
If you have a free or reduced fare ticket, do not travel without your supporting document (subscription, disability card, youth card, loyalty card, official documents, etc.), as it is required during onboard checks.
The train conductor is available to ensure your comfort and safety. They can also provide information about SNCFT services, so do not hesitate to ask.
How can I reserve a seat on long-distance trains?
Vous pouvez réserver votre place par l’achat d’un billet confort ou première classe.
La deuxième classe vous permet de réserver le voyage
How can I exchange or refund a ticket?
Unfortunately, any lost or stolen ticket is neither exchangeable nor refundable (as it is non-nominal).
SNCFT does not issue duplicate tickets. To travel, you must purchase a new ticket.
After departure, tickets are non-exchangeable and non-refundable.Après départ, vos billets sont non échangeables et non remboursables.
How much does my ticket cost?
To estimate your budget and ticket price, you can perform an online purchase simulation (following the online purchase process without completing the payment).
You can also request a quote directly via our website at brc@sncft.com.tn
or contact your station information office.
How can I benefit from promotions?
To take full advantage of promotions, several options are available:
Avoid traveling during holidays and peak periods (red periods in the SNCFT calendar).
Use commercial cards according to your needs.
Buy a round-trip ticket.
Check our website, where online promotions may be available.
How can I cancel or modify my online ticket?
To modify an online ticket, you must go to an SNCFT station ticket office.
However, tickets cannot be cancelled.